Privacy policy

This privacy policy explains how Safeway Contracts Ltd collects, uses, discloses, and safeguards personal information. In this policy, "personal information" means information about an identifiable individual, as defined under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Safeway Contracts Ltd is committed to protecting your privacy and handling your personal information in accordance with PIPEDA and any other applicable Canadian privacy laws, including, where relevant, Quebec's Act respecting the protection of personal information in the private sector (Law 25), Alberta's Personal Information Protection Act (PIPA), and British Columbia's Personal Information Protection Act (PIPA).

Who We Are

Safeway Contracts Ltd is a Roofing & Paving Contractor business based in Canada. For the purposes of this policy, Safeway Contracts Ltd is the organization responsible for the personal information it collects, uses, and discloses.

Privacy Officer

Safeway Contracts Ltd has designated a Privacy Officer who is accountable for the organization's compliance with applicable privacy laws. You can contact the Privacy Officer using the details at the end of this policy with any questions, concerns, or requests relating to your personal information.

What Personal Information We Collect

Safeway Contracts Ltd collects personal information that you provide directly to us, as well as information collected automatically when you interact with our website and services. This may include:

• Contact details such as your name, email address, phone number, and business address.
• Information you provide through forms, surveys, correspondence, and phone calls.
• Transaction and account information collected in the course of providing our services.
• Technical information about your visits to our website, including Internet Protocol (IP) addresses, browser type, device information, and pages viewed.
• Information from third-party sources, such as publicly available business directories or service providers we work with.

We only collect personal information that is reasonably necessary for the purposes identified in this policy.

Why We Collect and Use Personal Information

Safeway Contracts Ltd collects and uses personal information for purposes a reasonable person would consider appropriate in the circumstances, including:

• Providing and administering our products and services.
• Communicating with you about your account, enquiries, or services you have requested.
• Sending marketing communications about our services, where permitted by law and subject to your consent under Canada's Anti-Spam Legislation (CASL).
• Improving our website, services, and customer experience.
• Meeting legal, regulatory, tax, and contractual obligations.

Safeway Contracts Ltd also acts on behalf of its clients as a service provider. When processing personal information on a client's behalf, we act on that client's instructions and support them in meeting their own privacy obligations.

Consent

Under PIPEDA, your consent is required for the collection, use, and disclosure of your personal information, except where otherwise permitted or required by law. Depending on the sensitivity of the information and the circumstances, consent may be express (for example, by completing a form or clicking a checkbox) or implied (for example, where the purpose of collection is obvious and you voluntarily provide the information).

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, please contact our Privacy Officer using the details at the end of this policy. Withdrawing consent may affect our ability to provide certain services to you.

For commercial electronic messages, you can unsubscribe at any time using the link included in each message.

Who We Share Your Personal Information With

Safeway Contracts Ltd does not sell your personal information. We may share personal information with third parties in the following circumstances:

• Service providers: We engage trusted third parties to perform services on our behalf (for example, website hosting, analytics, advertising platforms, payment processing, and IT support). These providers are only permitted to use your personal information as necessary to provide the services and are contractually required to protect it.
• With your consent: Where you have authorized us to share your information.
• Legal and regulatory requirements: Where disclosure is required or permitted by law, such as in response to a lawful court order, subpoena, or government request.
• Business transactions: In connection with a proposed or actual sale, merger, or reorganization of our business, in accordance with applicable law.

Cross-Border Data Transfers

Some of our service providers are located outside of Canada, including in the United States. This means your personal information may be transferred to, stored in, or processed in jurisdictions outside of Canada. When this occurs, your personal information may become subject to the laws of those jurisdictions, including lawful requests for access by foreign governments, courts, law enforcement, and regulatory agencies.

Safeway Contracts Ltd remains accountable for personal information transferred to service providers and uses contractual and other means to provide a comparable level of protection while the information is being processed on our behalf.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and support marketing activities. A cookie is a small text file stored on your device when you visit a website. Cookies may be "first-party" (set by our website) or "third-party" (set by another service on our behalf).

When you visit our website, you will be presented with a cookie notice allowing you to accept or decline non-essential cookies. You can also manage cookies through your browser settings. Disabling certain cookies may affect how our website functions.

Google Ads

Our use of Google Ads is subject to Google's terms, available at: https://support.google.com/adspolicy/answer/6169371. Where we manage Google Ads on a client's behalf, we may view and manage the relevant account and store the Google Ads account number. Safeway Contracts Ltd does not share this data with unrelated third parties.

Google Ads is provided by Google LLC and its affiliates. Information collected through Google Ads may be processed outside of Canada, including in the United States.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our website. Google Analytics may collect information such as your IP address, device type, browser type, pages visited, time spent on pages, and referring websites. We use this information to analyze traffic, improve our website, and support our marketing and advertising activities.

Google Analytics does not collect your name or other directly identifying information, and we do not combine Google Analytics data with other personal information. You can opt out of Google Analytics tracking using Google's browser add-on: https://tools.google.com/dlpage/gaoptout.

Meta (Facebook) Pixel

Our website may use the Meta Pixel and Conversions API, provided by Meta Platforms, Inc. and its affiliates, for advertising, remarketing, and conversion tracking purposes. When active, and subject to your cookie consent, your browser may establish a direct connection with Meta's servers. Meta processes this information in accordance with its own privacy policy, available at https://www.facebook.com/privacy/policy.

Safeguarding Your Personal Information

Safeway Contracts Ltd uses reasonable physical, organizational, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. The level of protection is appropriate to the sensitivity of the information.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We continue to review and update our safeguards as technology and best practices evolve.

Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. In general, we retain personal information for the duration of our relationship with you and for a period of six years afterwards to meet tax, accounting, and other legal obligations. Once personal information is no longer needed, it is securely destroyed, erased, or anonymized.

Data Storage

Personal information is primarily stored on servers located in Canada. Where information is stored or processed by service providers outside of Canada, we take reasonable steps to ensure it receives a comparable level of protection, as described in the "Cross-Border Data Transfers" section above.

Your Rights

Subject to certain exceptions under applicable law, you have the following rights in relation to your personal information:

• Right of access: You may request confirmation of whether we hold personal information about you, and request access to that information.
• Right of correction: If you believe the personal information we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to withdraw consent: You may withdraw your consent to our collection, use, or disclosure of your personal information, subject to legal and contractual restrictions and reasonable notice.
• Right to unsubscribe: You may opt out of receiving marketing communications at any time.

If you are a resident of Quebec, you may have additional rights under Law 25, including rights relating to data portability and automated decision-making. If you are a resident of Alberta or British Columbia, you may have comparable rights under the applicable provincial PIPA. Please contact our Privacy Officer for more information.

To exercise any of these rights, please contact our Privacy Officer at info@safewaycontractsltd.com, by phoning 647 8471 430, or by writing to us at the address below. We may need to verify your identity before responding to your request, and will respond within the timeframes required by applicable law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

Complaints

If you have a question, concern, or complaint about how Safeway Contracts Ltd handles your personal information, please contact our Privacy Officer in the first instance using the details below. We will investigate and respond to your concern.

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

Residents of Quebec, Alberta, and British Columbia may also file complaints with their respective provincial privacy commissioners.

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